Setting Up Your Account
Learn All Of The Basics
Can't see some of the pages.
If there are some pages that are missing on your app, then it is an access problem. People with full access can see every page including the staff section where the levels of access can be granted. If all of the staff have been given lower than full access and no can get to the staff page then please contact us and we will fix the problem.
Things not showing up when trying to see "My" work.
If anything is not showing up on any of your work then please make sure that the name and email that is in the staff names section is the same as the name and email on your personal profile including capital letters and spaces. If they are the same and there is still a problem please contact us and we will resolve the issue.
Unable To Add New Items.
If you are unable to add new items on any of the pages then this could be because of the limit of 25000 items per app. If this is the case then we recommend spending some time deleting what you can. If that does not work or you would do not have anything you can delete then please contact us and we will get back to you as quick as we can.
Some information disappeared when adding a new client.
If you have this problem, then it is a problem with the app reloading. This can be caused by a browser problem or an update to the app. We recommend downloading the software on to your desktop which can be done from the address bar at the top of your screen.​ If you prefer to stay on the browser then we recomend clearing browser cache + data and adding the site to the do not sleep site list. To add the site to this list go to the browser settings and the option should show up if you search 'sleep' or 'active' depending on the browser.
If you have any other problems not mentioned here, please contact us.